Customer
Service
Share One Customer Service representatives can help you with non-technical issues, including answering pre-sales questions, placing an order, checking the status of your order, registering your software, updating your contact information, or ordering disk or manual replacements for you.
Technical Services
Share One technical service engineers are knowledgeable about a wide range of software and hardware issues. Because productivity is your concern, we’re dedicated to providing a variety of technical support options to help you quickly resolve technical issues.
Share One's
support and technology team has an average of sixteen years'
financial services and related data processing experience.
Several have been with the system since it was originally
developed. Within upper management, the average increases
dramatically thus underscoring Share One's level of industry
expertise.
Solid, dependable products allow quick response time to client
problems. For most support issues, response time is usually
immediate. With less time spent resolving product problems,
more time can be invested in gaining insight (listening) into
individual clients' operations. This insight produces more of
a team spirit and a commitment to "stick to it"
until the problem is solved. If a problem can't be solved at
the lower level, it moves up the ranks until resolved and our
clients are satisfied.
Share One's expert training personnel conducts on-sight
training as well as special training sessions regionally or at
our location. Training is not complete until our clients are
comfortable using our products. We also have qualified
regulatory personnel to assist with issues relating to
compliancy.
Our excellent support services are provided for normal hours
of operation to clients nationwide. Cost for our support is
competitive.
The best evidence for a preferred client services partner is
high user recommendation. We consistently rank at the top.
What
do you consider foremost in evaluating a client services
partner?
- Experience/product
knowledge
- Industry
savvy
- Quick
Response time
- Cost/hours
available
- Assistance
until the job gets done
- Expert
Training capabilities
- Listens/courteous
- High
user recommendation
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