Cascade Credits Higher Profitability to Streamlined Processes with NewSolutions
"The NewSolutions system provides streamlined processes in all modules which have helped us to increase our profitability. The interfaces to both the lending and member service modules efficiently step the employee through the workflow of opening an application or new account. The back-office processes are very efficient, intuitive, and forgiving. The on-line service offerings and easy linking to third-party products have helped us keep pace with the largest financial institutions' on-line offerings.
We have moved toward the automation of all possible processes and we are constantly looking for ways to improve efficiency through the use of technology. The NewSolutions system has enabled us to replace many manual processes with automated ones or ones reduced to pressing a button thus improving our efficiency in all departments.
The benefits we have seen in the back office have been nothing short of amazing. The increased efficiency of the batch processes with NewSolutions coupled with the use of on-line services allows us to process higher transaction volume with half the staff that it previously required. Data entry mistakes have been nearly eliminated and processing time has been cut in half.
Our entire management staff is very dedicated to improving efficiency anywhere we can while at the same time increasing employee gratification. NewSolutions has helped our staff to assist our members quickly, courteously, and accurately with a minimum of frustration. Happy employees lead to happy members. Happy members lead to more referrals. More referrals lead to more loans and services. More loans and services lead to profitability. More profitability leads to better services for the entire membership."
Dale Debs
CIO
Cascade Community Credit Union